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Frequently Asked Questions:
 
  Can I pay by check or money order?
  How long will it take to receive my order?
  What do I do if I have a question about my order?
  Is Arnold Supplements in any way affiliated with Arnold Schwartzenegger?
  How long has Arnold Supplements been in the supplement business?
  What are my payment options?
  What should I do if you don't carry something I want?
  When will my credit card be charged?
  How will my order be shipped?
  Can I return an item I have already paid for?
  Is it safe to give my credit card number over the internet?
  How Much do you charge for Shipping?
  Do you ship internationally?
  How much is shipping for an order outside of the United States?
  Do I receive anything else with my order?
 

Answers:
 
Can I pay by check or money order?
 
Yes, you can pay with either a personal check or money order.
Please make it out to: Arnold Supplements Inc. and send it to:
 
Arnold Supplements Inc.
214-26 41st Ave
Suite 208 
Bayside, NY  11361
 
Please make sure to include $4.99 for shipping unless your order is over $99. 
 
How long will it take to receive my order?
 
Most in stock items ship within 24 hours. That means you will receive your order approximately 2-3 business
days after we receive your order via USPS Priority Mail. Ex. Order on Monday and receive your order Wednesday
or Thursday.

International Orders typically take anywhere from 4-10 days via USPS Air Mail.

 
What do I do if I have a question about my order?
 
All questions should be directed to our Customer Service Department. You can contact customer service by
double-clicking the "Contact Us" link at the top left hand side of our Home Page. All customer service issues
will be dealt with promptly, usually within hours. You can send an email directly to: 
 
Is Arnold Supplements in any way affiliated with Arnold Schwartzenegger?
  No. We are an independent retailer and are in no way affiliated with Arnold Schwartzenegger.
 
How long has Arnold Supplements been in the supplement business?
 
Arnold Supplements has been in busines since 2000. We have successfully filled over 500,000 orders to
date from all over the world.
 
What are my payment options?
 
Arnold Supplements accepts all major credit cards for online ordering:  Mastercard, Visa, American Express
and Discover.
 
What should I do if you don't carry something I want?
 
If you don't see the item you are looking for, please contact customer service. Most suggested items are added
to our site within 24 hours.
 
When will my credit card be charged?
  Your credit card will be charged only after we have shipped your order.
 
How will my order be shipped?
 
We ship all orders Priority Mail. You will appreciate the prompt 2-3 day service with savings of up to 65%
compared to UPS and Fedex.
 
Can I return an item I have already paid for?
 
You must contact us and let us know that you will be returning any merchandise. Merchandise must be
returned at your expense in unopened and perfect condition in order to receive credit. Full credit will be
issued for unopened merchandise returned within 30 days of your receipt of shipment.

On the rare occasion that we may ship you an item other than what you ordered, do not open the product
or it will void your right to return it. Please contact us so we can exchange it for the correct item. We will
credit your account for the shipping costs that you incur when returning the item and will make sure to
compensate you with a free gift or free product samples to make up for our mistake.
 
Is it safe to give my credit card number over the internet?
 
This is one of the most common questions that Arnold Supplements receives, and it is also one of the most
misguided. Think about it: Every day, millions of people hand over their credit cards to retail clerks and waiters.
They read their credit card numbers over the phone to everyone from travel agents to pizza delivery people.
They sign credit card slips in restaurants and walk away, leaving their numbers sitting in plain sight of dozens
of strangers. And they worry about sending credit card numbers over the Internet? By comparison, using a
credit card on the Internet is extremely safe. Our online store uses e-commerce software that encrypts a
customer's credit card number and renders it unreadable before sending it over the Internet.
 
How Much do you charge for Shipping?
 
We charge a $4.99 flat fee per order. That means you can order as much as you want and the price you pay
for shipping will always remain at $4.99 per order. You can get FREE SHIPPING by spending $99 or more.
Some individual items are also available for free shipping. Look for the green "free shipping" icon.
 
Do you ship internationally?
  We ship to the UK, Canada, and most of Europe.
 
How much is shipping for an order outside of the United States?
  International shipping rates vary but they all fall in the $6.95-$8.95 range.
 
Do I receive anything else with my order?
 
 We try to send free product samples with each order. Larger orders receive free shaker bottles or a free
bodybuilding book.


 

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